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微軟 Microsoft Customer Care Framework Version 2005 For .NET 2.0 英文正式版

相關網址:
http://www.microsoft.com

內容說明:

Microsoft's Customer Care Framework (CCF) is a modular XML Web
Services architecture for rapid development and deployment of contact
center solutions. Service Providers can transform and expand their call
center operations to reduce costs while improving the quality of their
customer service, CCF increases call center agent productivity by
prefetching customer information and sharing it in smart ways between
different applications, dramatically cutting the time agents must spend
searching for and entering data to complete a call. In a Contact Center
it's all about Time!

This version of Customer Care Framework 2005 is designed to run on the
.NET 2.0 platform.